Bus Information

Find all the information you need to know about using the goBay bus network. Use the goBay Frequently Asked Questions - just select a filter to quickly find the answers to your questions.

goBay is the regional public transport network operated by Go Bus Transport Ltd.

For information on booking charter services, please contact one of the following local transport service operators.

Go Bus Transport Ltd
Phone: (06) 878 9250
Email:hawkesbay@gobus.co.nz
Website:www.gobus.co.nz 

Nimon and Sons Ltd
Phone: (06) 877 8133 or 0800 4 NIMON
Email:reception@nimons.co.nz
Website:www.nimons.co.nz

Waipawa Buses Ltd (WBL)
Phone: (06) 870 8740
Email:info@wbuses.co.nz
Website:www.wbuses.co.nz

schoolMany of our bus services can help get you to school. The information document below will help you find the buses that run near to schools in Napier, Hastings, Havelock North and Flaxmere.

Getting to school on goBay

We encourage you to follow these simple suggestions while traveling with goBay to help make your public transport experience pleasant, comfortable and on time. Find out about how to catch and get on the bus, as well as expected behaviour once you're on board our bus services.

Here are ten tips so that everyone has a more enjoyable ride on the bus:

  • Get to the bus stop a few minutes before your bus is due
  • Make sure you can be seen at the bus stop by standing near the kerb as the bus approaches
  • Wave to the driver as the bus approaches
  • Try to have the correct change for your fare, as drivers can’t always change large notes
  • Have your fare/smartcard/ID/Hospital appointment letter, ready for the driver
  • Take your seat promptly as the driver cannot pull out of the bus stop until passengers are seated (unless all of the seats are taken)
  • When you wish to disembark, press the ‘stop bus’ buzzer as you approach your bus stop, but stay seated until the bus has stopped (please note that for health and safety reasons bus drivers can only stop in designated bus stops).
  • If all of the seats are taken and you are fit and healthy, be prepared to offer your seat to someone who may need it more than you i.e. pregnant passengers, passengers with small children, elderly passengers and passengers with a disability/mobility issue
  • When you wish to disembark, press the ‘stop bus’ buzzer as you approach your bus stop, but stay seated until the bus has stopped (please note that for health and safety reasons bus drivers can only stop in designated bus stops)
  • Eating, drinking, smoking/vaping and playing loud music is not permitted on the bus.

 Refer to our Conditions of Carriage for more information.

Frequently Asked Questions

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Accessibility

Yes, as long as your weight combined with your wheelchair doesn’t exceed 240kgs and/or doesn’t take up a space of more than 700mm wide and 1200mm long. Once the driver has lowered the ramp, you must be able to board, pay your fare and alight independently, otherwise you would need to travel with a support person who can assist you.

Airport

Unfortunately not, however the airport is well serviced by taxi and shuttle services. For more information go to www.hawkesbay-airport.co.nz/to-and-from-airport/taxis-shuttles

Babies

Yes, there are discounts for children and high school students, tertiary students, Community Services card holders and SuperGold card holders. Under 5’s travel free of charge. To be eligible for the discounted fare, you must show the driver the appropriate, valid ID e.g. student photo ID (unless you’re wearing school uniform), Community Services card or SuperGold card.

Yes, as long as there is room in the wheelchair bay, otherwise you may be required to fold your pram/stroller.

See more in our prams and strollers flyer.

Bikes

All our buses are equipped with bike racks. There are two bike racks on the front of each bus, they can be used free of charge on a first-come first-served basis. 

Find out more in our bikes in buses flyer.

Unfortunately not, the driver may tell you how to load your bike, but loading and unloading the bike is your responsibility.

Yes, while on the bus bikes are insured for up to $2,000.

Find out more in our bikes in buses flyer.

Elderly

Yes, there are discounts for children and high school students, tertiary students, Community Services card holders and SuperGold card holders. Under 5’s travel free of charge. To be eligible for the discounted fare, you must show the driver the appropriate, valid ID e.g. student photo ID (unless you’re wearing school uniform), Community Services card or SuperGold card.

Yes, between 9am and 3pm on weekdays and anytime at the weekends and Public Holidays. SuperGold card holders who travel before 9am or after 3pm, on weekdays can get a reduced fare if they show the driver their SuperGold card.

To get a replacement card phone 0800 25 45 65.

Yes, as long as your weight combined with your wheelchair doesn’t exceed 240kgs and/or doesn’t take up a space of more than 700mm wide and 1200mm long. Once the driver has lowered the ramp, you must be able to board, pay your fare and alight independently, otherwise you would need to travel with a support person who can assist you.

Yes, you can get one by phoning 835 9200 or emailing goBay@hbrc.govt.nz

Fares

Unfortunately not, fares are payable with cash or a goBay smartcard only.

The right change is not essential, but it is appreciated as bus drivers often run out of change, and changing large denomination notes ($50, $100), can be very difficult.

Yes, there are discounts for children and high school students, tertiary students, Community Services card holders and SuperGold card holders. Under 5’s travel free of charge. To be eligible for the discounted fare, you must show the driver the appropriate, valid ID e.g. student photo ID (unless you’re wearing school uniform), Community Services card or SuperGold card.

Hospital

Yes, if you show the bus driver your District Health Board appointment card, letter or text, dated for the day of travel. You can also take a support person with you, free of charge.

Lost Property

For lost property, phone Go Bus Transport Ltd on 878 9250.

Pets

Yes, any type of pet can travel on the bus, free of charge, in off-peak times, as long as they’re secured in a pet carrier, which can sit on your knee for the duration of the journey. (This does not apply to guide dogs or special service assistance dogs, who can travel at any time)

Smartcards

You can buy a smartcard for $7 from any bus driver, and load it with any amount between $10 and $100, cash only. You can also buy a smartcard pre-loaded with $20 from Hastings Library; or pre-loaded with $10, $20, $30, $40 or $50 from Hawke’s Bay Regional Council at 159 Dalton Street, Napier.

Unfortunately not, as cards are not registered to individual users we’re unable to give refunds, so you need to take good care of your card.

Yes, smartcard fares are approx. 20% cheaper than cash fares.

Students

Yes, there are discounts for children and high school students, tertiary students, Community Services card holders and SuperGold card holders. Under 5’s travel free of charge. To be eligible for the discounted fare, you must show the driver the appropriate, valid ID e.g. student photo ID (unless you’re wearing school uniform), Community Services card or SuperGold card.

Timetable

By phoning 835 9200, from any bus driver, public libraries, Napier i-SITE Visitor Information Centre, Hawke’s Bay Regional Council or by emailing goBay@hbrc.govt.nz

You can also print individual timetables from the timetable webpages or access a downloadable PDF below.

Bus Timetable PDF

Yes, you can get one by phoning 835 9200 or emailing goBay@hbrc.govt.nz

Yes, with the exception of Routes 10, 11, 16A, 16B and 17.

Yes, on Routes 12, 20 and 21.

There are no services on Christmas Day or Good Friday. On all other Public Holidays the Saturday timetable will be in operation, unless the Public Holiday falls on a Sunday, in which case the Sunday timetable will be in operation.

Transfers

Yes, there are two zones, Napier to/from Hastings, Flaxmere, and Havelock North is a two zone trip. The zone boundaries are Clive and EIT. All trips to and from Clive or EIT are one zone trips.

You can make a free transfer to any other route (same zone) within 90 minutes of purchase of your ticket. If you plan to transfer from a one zone trip to a two zone trip, be sure to tell your one zone trip driver who will issue you with a two zone fare. Remember to hold on to your ticket to show to the driver of your second trip. (Free transfers do not apply to return trips or SuperGold card trips).

More FAQs

No, buses can only stop at designated bus stops.

We only travel around Napier, Hastings, Havelock North and Flaxmere. For bus travel outside the region you will need to contact InterCity Services by phoning 835 4326, calling into any i-SITE Visitor Information Centre, or at www.intercity.co.nz

Thank you for using public transport
and making a difference to our environment

Timetable

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While every endeavour has been taken by the Hawke's Bay Regional Council to ensure that the information on this website is accurate and up to date, Hawke's Bay Regional Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hawke's Bay Regional Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

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